Message us
A quick question, a few details or a conversation at your own pace.
+44 7364 284841Human replies during opening hours.
Chat on WhatsAppA little help goes a long way
Need a little help?
We’re here.
From your first question to feeling at home with your new system, we’re here to help you along the way.
Coming soon Polo, our AI assistant, will soon answer general questions any time of day.
Hi, I’m Polo.Your home-comfort helper, coming soon.
Real people. Ready to help.
Let’s talk.
Choose whatever feels easiest. Our customer care team can help with your booking, installation and aftercare.
Mon–Fri · 9am–5pm UK time
Drop us an email
Tell us what you need and include your booking reference if you have it.
[email protected]Send anytime. We’ll reply in office hours.
Email customer careGive us a call
Prefer to talk things through? Speak to our customer care team.
0333 188 1347From outside the UK: +44 333 188 1347
Call customer careYou can message us outside opening hours; our team replies Monday–Friday, 9am–5pm UK time. We don’t offer a 24-hour engineer callout service.
Find your way
A good place to start.
Choosing your systemRooms, options and getting started.Your bookingDeposits, changes and cancellations.Getting ready for installationWhat’s included and the photos we’ll need.After installationControls, warranties and getting support.
A few details help us help you.
For an existing booking, include your order reference and a short description of your question. If something isn’t working, the unit model, any displayed error code and safely taken photos are useful too. Please don’t send passwords, card details or one-time security codes in chat or email.