- Department: Customer Support
- Location: Remote — worldwide
- Customers / market served: United Kingdom
- Employment type: Full-time or Part-time
- Workplace: Remote
- Working hours and time zone: Monday–Friday, 9:00 am–5:30 pm UK time (GMT/BST)
- Salary: Depends on location
- Job reference: PK-CS-001
- Closing date: Leave blank
- Applications: Open
Be the friendly voice our customers rely on.
At Polarkin, we help customers across the UK make their homes comfortable all year round. We’re looking for a thoughtful, organised Customer Support Specialist who can make every conversation feel clear, helpful and personal.
You can work remotely from anywhere in the world, provided you can work Monday to Friday, 9:00 am–5:30 pm UK time (GMT/BST). This role supports UK customers; you do not need to be based in the UK.
What you’ll do
- Handle incoming customer calls and respond to enquiries by email and other customer support channels.
- Help customers understand our products, installation process, bookings and next steps.
- Use our CRM systems to keep accurate contact records, update cases and follow up on outstanding enquiries.
- Coordinate with our internal team and installer partners on appointments, order updates and customer questions.
- Listen carefully to concerns, resolve routine issues and escalate complex enquiries with clear notes.
- Keep customers informed, follow through on commitments and help improve our support processes and guidance.
What you’ll bring
- Clear, confident spoken and written English, with a friendly and professional telephone manner.
- Comfort supporting UK customers and an understanding of UK communication styles and service expectations, gained through work or other relevant experience.
- Experience in customer service, call handling or a similar customer-facing role.
- Confidence using CRM systems, email and everyday online tools, with a willingness to learn new systems.
- Patience, empathy and practical problem-solving skills.
- Good organisation, attention to detail and the ability to manage follow-ups independently.
- A reliable internet connection and a quiet workspace suitable for customer calls.
The practical details
- Location: Remote — worldwide.
- Customers: United Kingdom.
- Hours: Monday to Friday, 9:00 am–5:30 pm UK time. Local working hours may change when UK daylight saving time changes.
- Salary: Depends on location. Compensation and engagement terms will be discussed during the recruitment process.
Sound like a good fit?
Send us your CV using the short form below. We welcome applicants from different backgrounds who can bring the skills and customer focus this role needs.